Our experience suggests that superior operational performance hinges on the ways in which individuals behave and interact in the pursuit of organizational goals.

Norcross Consulting works with leaders and change agents to enhance and develop interpersonal strategies that support increased organizational effectiveness, improved levels of collaboration and innovation across functions, higher levels of process and operational excellence, and a greater attention to developing human capacity and talent throughout the organization.

Interpersonal strategies include the ways in which individuals understand their:

- Strengths and capabilities (and those of others)
- Personality and leadership styles (and those of others)
- Team roles and team readiness
- Mental models, cognitive biases and frames of reference
- Conflict management skills

We use the metaphor of the geodesic structure (Buckminster Fuller’s dome-like structure like that pictured above) to convey the image of interpersonal strategies in action. The basic elements of the dome, the triangular relationship of hubs and struts, work together to manage compression and tension in the structure and create one of the strongest and most resilient systems in architecture. It can withstand high winds and earthquakes better than most other geometric structures. The secret is in its architectural simplicity and overall efficiency. We believe that the basic elements of an organization (human beings) are capable of achieving levels of strength, overall effectiveness and resilience similar to that of a geodesic structure. The best way of achieving this is by focusing on how individuals interact and behave and by enhancing their capability to develop productive interpersonal relationships with others.

If you are interested in developing a high-performance culture that makes a tangible, positive difference to how your people work together then consider what Norcross Consulting can do for you.